CTO Update - Going Global

Traveldoo Reception

Hi Folks, I’ve now been at Traveldoo for six months and wanted to introduce myself and give you an update on what we are doing. It has really been great to be onboard with the team at Traveldoo.

A little about me: I’m Northern Irish and live in Paris with my family. I’ve been working in technology my whole career – with quite a diverse background. I started out as a developer but have done all sorts of fun things; including starting my own business, launching a co-working space and startup incubator for Cameroonian entrepreneurs and I’ve even worked in sales! That said, I have never worked in the Travel and Expense industry. I’m enjoying the new challenge and particularly, getting to know each of you. I learn so much from every interaction I have with you, our customers and partners. If we haven’t met, I hope to meet you in the coming months. Don’t hesitate to get in touch – whatever the topic you have in mind.

This is the start of a series of regular updates from myself on different topics that are important to our customers. In this blog post, I’m going to focus on how we have been organising ourselves as we go global. Traveldoo is now present in 65 countries and the amount of daily traffic is growing significantly outside of Europe.

We have invested in our people in order to maintain our platform, for T&E, in both India and Paris. We are onboarding dedicated support team members into our team in India this quarter. As well as a major reboot of the tooling for how we monitor our platform and respond to incident, we are about to roll out a completely new process for how we handle incidents and bugs. Finally, we are going through a major change for our engineers in Paris and India as more of our teams will be going on call to provide additional 24 / 7 coverage.

Here is a look at Traveldoo updates in terms of People, Process and Technology.

People

There are four key teams in our business that you rely on for 24 / 7 global coverage and uptime for our platform.

Most of our Travel product’s engineering team is based in India and our Expense product’s engineering team is based in Paris. To date all of our other teams (Support, Technical Support, Platform) have only been in Paris. This has required a small team of very dedicated individuals to provide out of hours support for our product. Since September we have been hiring into our team in India so that we can have two major parts of the world covered by regular office hours.

Our current progress is:

In addition, we are kicking off a major change for our engineers. We are going to have engineers on-call 24 / 7. As you can imagine this is a significant change for all of us. This means we have added significant new capacity to our teams to provide global coverage. Through this, we are standing up a much wider team to provide full 24 / 7 out of office hours coverage through an on-call rota.

Process

As you can imagine, the changes to be able to provide this level of service has an impact on our processes:

Honestly these simple bullet points can’t fully summarise the level of impact that all of these changes we’re currently making will have on our internal processes – but it is vast.

Technology

On a tools and technology level we have made many changes and continue to invest in this area:

Wrapping up

I hope you can see that we are making major efforts across the company to put in place a complete and robust approach to supporting our global customers. Of course, this will also improve the product experience for our European customers. The changes are significant, but we have made good progress and I believe you will be able to notice the improvements immediately and as we continue to roll these developments out.

This blog post originally appeared on the Traveldoo Blog here and also in French.

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